Operation Manager

Location: Petaling Jaya, Selangor

Employment Type: Full-time

About the Role

Tong Woh Group, a leading distributor of international food and beverage brands in Malaysia, is seeking an experienced Operations Manager to oversee and optimize daily business operations. The ideal candidate will ensure smooth coordination across departments — from logistics and warehousing to sales support and customer service — to drive efficiency, compliance, and continuous improvement.

Key Responsibilities

• Oversee day-to-day operations, including warehouse, logistics, and distribution functions.
• Ensure efficient inventory control, order fulfillment, and delivery accuracy.
• Develop and implement operational policies and procedures to support business growth.
• Collaborate with sales, finance, and marketing teams to align operational goals with company objectives.
• Monitor performance metrics (KPIs) and initiate improvement plans where needed.
• Manage vendor and service provider relationships.
• Lead, train, and motivate the operations team to achieve excellence.
• Ensure compliance with health, safety, and regulatory requirements.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or related field.
• Minimum 5–8 years of experience in operations or supply chain management, preferably in the FMCG or beverage distribution sector.
• Strong leadership, analytical, and problem-solving skills.
• Proficient in ERP systems and Microsoft Office.
• Excellent communication and organizational abilities.
• Able to work under pressure and handle multiple priorities.

Senior Marketing Executive

Location: Petaling Jaya, Selangor

Employment Type: Full-time

About the Role

Planning, executing, and monitoring 360° marketing initiatives. This role requires a high degree of independence, hands-on execution, and strategic planning to build brand awareness, drive consumer engagement, and support business growth. The ideal candidate should be well-versed in managing end-to-end marketing campaigns and activations with minimal supervision.

Responsibilities

Marketing & Campaign Execution:

• Plan, develop, and execute 360° marketing campaigns across multiple platforms that aligns with brand goals.
• Develop annual and monthly marketing calendars to ensure timely rollouts.
• Coordinate campaign execution from ideation to post-campaign review.

Event & Activation Management:

• Oversee the full activation process, including planning the event to on-site execution.
• Manage timelines, budgets, and resources to ensure successful delivery of events and activations.
• Collaborate with retail partners or vendors to ensure successful implementation.

Social Media & Digital Marketing:

• Develop and manage engaging content across all social media platforms.
• Oversee execution of digital advertising, influencer collaborations, and email marketing campaigns.
• Monitor performance metrics and continuously optimize for better results.

Market Research & Trend Analysis:

• Analyze the latest market and consumer trends to identify opportunities for brand growth.
• Provide insights and recommendations to improve campaign effectiveness and customer engagement.
• Prepare regular reports on market intelligence to guide decision-making and planning.

Performance Tracking & Reporting:

• Monitor KPIs, ROI, and campaign performance across all channels.
• Generate reports and propose improvements based on data-driven insights.
• Establish benchmarks and best practices for tracking performance across different campaigns.

Requirements

• Degree in Marketing, Mass Communication, or a related field.
• 3–5 years of experience in marketing, with exposure to both digital and offline campaigns.
• Proven experience in managing events and social media platforms.
• Strong project and time management skills with attention to detail.
• Able to work independently, think creatively, and drive projects from start to finish.
• Excellent communication and analytical skills.

Lorry Attendant

Location: Subang Jaya & Petaling Jaya, Selangor

Employment Type: Full-time

About the Role

Assisting the driver with loading and unloading goods, checking quantities against delivery documents, ensuring goods are properly secured, and supporting timely and accurate deliveries.

Responsibilities

• Ensure goods are on time; Ensure it is in good condition.
• Safely load and unload goods.
• Maintain a good relationship with customer.
• Other ad hoc duties assigned by Superior.

Requirements

• Experience in F&B/FMCG industry (added advantage).
• Familiar with Klang Valley area.
• Responsible, committed to the job assigned
• Good physical condition.

Digital & E-Commerce Manager

Location: Subang Jaya, Selangor

Employment Type: Full-time

About the Role

Driving growth and performance across online stores through digital marketing, advertising, and platform optimization. This role focuses on online store operations, optimize listings, develop marketing campaigns, paid advertising, content strategy, and campaign execution.

Responsibilities

Content Creation & Strategy:

• Develop, refine, and enhance engaging content to promote brand, products, and campaigns on online platforms (Shopee, Lazada).
• Craft clear and compelling product descriptions, promotional materials, and visuals that resonate with the target audience to increase product visibility and sales.
• Collaborate with marketing, sales, and customer service teams to ensure that online campaigns align with business objectives.

Platform Management:

• Manage product listings across multiple e-commerce platforms (Shopee and Lazada), ensuring accuracy, consistency, and optimization.
• Create and manage digital ad creatives and promotional visuals for e-commerce platforms.
• Plan, propose, and execute livestream events on e-commerce platforms to boost brand engagement and product visibility.

Campaign Development & Execution:

• Design and implement tailored marketing campaigns, including email marketing, social media ads, flash sales, and seasonal promotions targeting the Malaysian market.
• Monitor key performance indicators (KPIs) such as traffic, conversion rates, and customer retention using analytics tools to improve campaign performance.

Influencer & KOL Engagement:

• Identify and collaborate with Key Opinion Leaders (KOLs) and influencers to promote products through social media and other digital channels.

Market Research & Competitor Analysis:

• Conduct research on e-commerce trends, competitor activities, and consumer behaviour in Malaysia to identify new growth opportunities and refine strategies.

Customer Engagement & Support:

• Manage customer inquiries and feedback across e-commerce platforms, ensuring prompt and professional responses.
• Fulfill orders and ensure smooth communication across platforms, driving customer satisfaction and retention.

Cross-Functional Collaboration:

• Collaborate with supply chain and inventory teams to ensure proper stock management and product availability across all platforms.

Requirements

• Bachelor’s degree in E-Commerce, Marketing, Business, or a related field.
• Minimum of 5 years of experience in e-commerce, digital marketing, or a similar role.
• Familiar with e-commerce platforms and basic data analysis.
• Good communication skills and a team player.
• Excellent interpersonal skills, with the ability to collaborate with other departments.
• Ability to multi-task, and work with cross-functional teams in a fast paced environment to meet the expected outcomes.

Business Development Manager

Location: Subang Jaya, Selangor

Employment Type: Full-time

About the Role

Responsible for expanding our client base, identifying new business opportunities, and building strong relationships with potential and existing clients. This role is essential for driving the growth and success of our signature brands.

Responsibilities

Client Acquisition and Relationship Management:

• Identify strategic potential new channel for product listing and distribution expansion.
• Conduct client meetings presentations, negotiations to secure new listing and distribution channels, with support from brand management and marketing team.
• Recruit, develop and maintain strong relationship with clients

Market Research and Analysis:

• Conduct market research and gather insights to identify trends, opportunities, and potential clients.
• Analyze competitor activities and industry developments to inform business strategies.
• Provide action plan, insights and recommendations to the internal team based on market analysis.
• Monitor and analyze performance metric.

Business Development Strategy and Execution:

• Develop and implement business development strategies to achieve growth targets for assigned signature brands.
• Prepare and deliver business development proposals, contracts, and presentations to prospective clients.
• Collaborate with the marketing team to create effective marketing materials and campaigns.

Lead Generation and Pipeline Management:

• Manage and update the business development pipeline, ensuring timely follow-up and accurate reporting.
• Track and report on business development activities, progress, and results.
• Devise an implement marketing strategies to meet sales KPI using both online and traditional platforms.

Collaboration and Communication:

• Work closely with cross-functional teams, including marketing, sales, operations, and sales coordinators.
• Communicate client feedback and market insights to internal stakeholders.
• Participate in team meetings and contribute to the development of business strategies.

Requirements

• Candidate must possess a degree in Business Administration, Marketing, or a related field.
• Minimum 3 – 5 years of working experience as Business Development (F&B, FMCG industry added advantage).
• Demonstrated ability to support client acquisition efforts and contribute to business development goals.
• Strong communication and negotiation skills.
• Able to liaise with all levels of people internally and externally
• Able to work effectively both independently and in a team-based environment.

Admin Assistant

Location: Subang Jaya, Selangor

Employment Type: Full-time

About the Role

Cross-checking outbound stocks, processing sales orders, entering them into the SAP system, and managing related documentation such as invoices, picking lists, and delivery orders.

Responsibilities

• Ensure sales orders are processed and accurately entered into the SAP system.
• Manage other sales-related documentation, including invoices and related matters.
• Liaise with the logistics department to cross-check delivery order and ensure timely delivery of products.
• Generate and manage supply chain-related documents, such as picking lists, stock return reports, and delivery orders.
• Assist in monthly stock-taking activities to ensure accurate inventory records.
• Support the logistics team with daily operations and administrative tasks.

Requirements

• Possess at least a SPM or diploma in Business Administration or equivalent
• Minimum 1 year of working experience as logistics, supply chain or administrative roles
• Proficient in Microsoft Office applications (Word, Excel, etc.)
• Experience with SAP or DMS systems is a strong advantage.
• Strong organizational and multitasking abilities, with attention to detail.
• Good communication skills to effectively liaise with internal departments and external partners.